Track your order – Evereden

Track your order

Track your package

FAQs

WHEN WILL I GET MY PACKAGE?

We aim to process all orders in 1-2 business days from our warehouse in California.

Within the United States, your package will arrive 3-7 business days after shipping.

International orders may be subject to delays due to customs clearance procedures in the destination country and local carrier delivery processing.

Average standard delivery estimates from the time of shipment are:

Australia: 9-14 days
Canada: 8-12 days
Great Britain: 8-12 days
Mexico: 9-14 days
New Zealand: 9-14 days
Singapore: 9-14 days

To minimize fuel usage and waste, your entire order will ship when all products are available. Orders including products with a specified 'Ship later' date (e.g., if the product page states 'This product will ship the week of X') are exempted from our usual 1-2 day fulfillment schedule. Instead, these orders will ship during the week mentioned on the product page along with the other items in the order. Orders with 'ship later' dates are not eligible for holiday delivery promises or order cutoff times such as 'Order by X day to receive your order by Christmas.'

Please contact support@ever-eden.com if you have any questions prior to placing your order.

Why do my products look different from what’s on your website?

We’re in the middle of a packaging refresh, which means you may receive either look. The formulas and product inside are all the same!

What do I do if I receive a damaged item in my order?

If you receive a damaged item, please email us at support@ever-eden.com to request a replacement order.

What happens to my order if I’m not home when it arrives?

Our packages don’t require signatures, so they can be delivered to your home even when you’re not there. Be sure to check your order tracking number for more information on your delivery. Have an issue with your order or delivery? Submit your issue here so we can help!